Refund Policies

1. Returns
At Solva Skincare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve ordered, we offer a 30-day return policy on unused and unopened items.

2. Eligibility for Return
To qualify for a return:

  • The product must be unused, unopened, and in its original condition.

  • You must provide a valid receipt or proof of purchase (order number or email confirmation).

  • Returns are accepted within 30 days from the date of delivery.

3. Non-Returnable Items
We cannot accept returns or exchanges for the following items:

  • Sale or discounted items

  • Opened or used products

  • Personalized or customized items

  • Gift cards or digital products

4. Return Process
To initiate a return:

  • Contact our customer service team at [email/contact info] with your order number and the reason for your return.

  • After approval, you’ll be provided with a return shipping label or instructions on where to send the item.

  • Return shipping costs may be covered by the customer unless the item is defective or an error was made by Solva Skincare.

5. Refunds
Once your return is processed, we will issue a refund to the original payment method. Refunds are typically processed within 7-10 business days after we receive the returned item. Shipping costs are non-refundable, and restocking fees may apply in certain situations.

6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately with a photo of the damaged product and we will arrange for a replacement or refund.