Privacy Policy

  • This Privacy Policy describes how Solva Skincare ("we," "our," "us," or "Company") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solvaskincare.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

4. How We Use Your Personal Information

We use the personal information we collect about you for the following purposes:

  • Providing Products and Services: To process your orders, fulfill your requests, deliver products, provide customer service, and complete transactions.

  • Marketing and Advertising: We may use your information to send you marketing communications and offers via email or other communication methods.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraud, abuse, and other potentially illegal activities, and to protect the safety and security of our Services and users.

  • Customer Support and Service Improvement: To communicate with you, provide customer support, and enhance our services.

5. Cookies

We use Cookies to enhance your experience on our Site and to analyze how you use our Services. You can control your cookie preferences through your browser settings, but disabling Cookies may limit some functionality of our Site.

6. How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • Vendors and Service Providers: We may disclose personal information to third-party vendors who assist us in operating our business, such as payment processors, fulfillment services, and analytics providers.

  • Business Transfers: In the event of a business transfer, such as a merger or sale of assets, your information may be transferred as part of that transaction.

  • Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, such as:

  • Access/Know: The right to request information about the personal data we hold about you.

  • Delete: The right to request the deletion of personal data we hold about you.

  • Correction: The right to correct inaccurate information.

  • Opt-out: The right to opt-out of certain uses of your personal information, including for marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below.

9. Security of Your Information

We take reasonable steps to protect the personal information you share with us. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on our Site. Please review this Privacy Policy periodically for any changes.

11. Contacting Us

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

Solva Skincare
Email: [info@solvaskincare.com]
Phone: [ + (08) 9055 0269]
Address: [Our Stores]